Runway Scout is an Australian online store based in Brisbane, shipping worldwide to over 80 countries. The business was started by Susan in 2012 in the office of her small 2-bedroom apartment, and was initially intended as a hobby to occupy herself outside of her job as a lawyer. Susan's work ethic instilled during her law firm days, desire for perfection and passion for ensuring excellent customer service, meant that Susan had to quickly upgrade her home office space and staffing resources to cope with the demand from both new and loyal customers. Moving to an office space in Teneriffe, and then to West End, before landing in a large warehouse in inner Brisbane with an ever-expanding team, Susan has seen the business grow from strength to strength, year on year.
Susan continues to be heavily involved in all facets of the business on a daily basis, and has a supportive team to help take the business to the next level. This personal involvement in the business means that Susan cares intensely about the customer service experience - we offer wearable and affordable styles, but we are not about uploading a huge number of styles each week simply for the sake of having volume. We carefully select an edit of wearable, quality pieces that can complement and add to our customers' own wardrobe each week.
We want our photoshoots to inspire our customers and followers, which is why we put so much effort into our weekly photoshoots to ensure our branding is on-point! As a recent mum to two kids (two under 3 years old), wearability is at the forefront of Susan's mind, and so too is a beautiful, fashion-forward aesthetic without compromising on fit or quality. We're super excited about the next chapter of our business and where we are taking it next, but most of all we're passionate about delivering beautiful, wearable styles to our much-loved customers and followers, worldwide!
FOLLOW US ON INSTAGRAM @RUNWAYSCOUT