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BUY NOW PAY LATER WITH AFTERPAY - FREE EXPRESS SHIPPING ON AUS ORDERS OVER $80 - FREE AUS WIDE RETURNS

AUSTRALIA 

Orders Over $80 - FREE Express Shipping for all Australian orders
Orders Under $80 - Flat Rate $8.95 Express Shipping 

Metro Areas: please expect your parcel to arrive within 1-2 Business Days after dispatch

Regional Areas: please expect your parcel to arrive within 2-4 Business Days after dispatch

All parcels are sent requiring a signature on delivery with authority to leave. This means that Australia Post will obtain a signature upon delivery, but if no-one is available to sign for your parcel, Australia Post will leave the parcel at your address in a safe place - they will take a photo of where the parcel has been left. If there is no-where safe to leave your parcel, they will take it to your nearest post office and leave a calling card in your letterbox. If you require a signature on delivery and do not want Australia Post to leave it in a safe place, please leave clear instructions at the Checkout. 

 

PROCESSING TIMES 

For same day dispatch, please ensure your order is placed by 10am AEST on a business day.

Please note during busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee same day dispatch by 10am AEST. We apologise for the inconvenience! 

Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.

Runway Scout is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. Runway Scout will not refund a customer for their order when a parcel is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Runway Scout will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).

 

PROMOTIONAL PERIOD PROCESSING TIME FRAMES 

During busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee the above timeframes. 

We ask you to allow for an extra 24 hours from placing your order for dispatch. Thank you for your understanding!


INTERNATIONAL ORDERS 

UNITED STATES & CANADA
FREE standard shipping on all orders via Australia Post Pack and Track (5-10 days) 
$25 Express Shipping via International Courier (2-5 days) 

NEW ZEALAND
FREE standard shipping on all orders via Australia Post Pack and Track (5-10 days) 
$19 Express Shipping via International Courier (2-5 days) 

REST OF THE WORLD
$25 standard shipping on all orders via Australia Post Pack and Track (5-10 days)
Tracking information is sent via email at 5pm AEST on the day that orders are shipped out.

We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. 

The above timeframes are not guaranteed and delays may occur beyond our control. Runway Scout is not responsible for any delays in receiving your parcel (for example, delays caused by a country's customs/border control department), nor for any customs or any other taxes which may be imposed by your country.


ADDITIONAL INFORMATION

Runway Scout is not responsible for any parcels that are damaged, lost, stolen or delayed during transit. 
If you have incorrectly entered the nominated delivery address on your order, please contact our customer service team within one hour of placing your order to ensure we can change the delivery address accordingly. Any incorrect addresses which result in a parcel being sent back to us may incur a "return to sender" fee which Australia Post imposes on Runway Scout. 
If you have any issues with entering your nominated delivery address during the checkout process, please contact our customer service team at shop@runwayscout.com before proceeding with your order.

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