DO YOU HAVE A SIZE GUIDE?
All of our sizing is in Australian sizing (Size 6 to 14 or XS to XL - our size range will vary depending on the style).
We always make a note of what size our model is wearing and her height, to help our customers determine what size they may be.
If a style runs small or large to size, we will make a note about this and recommend to go up or down a size. Please also refer to our Size Guide HERE.
DO I NEED TO SET UP AN ACCOUNT BEFORE PURCHASING?
No, you don't need to set up an account, you can choose to checkout as a Guest instead. We recommend creating an account as this will allow you to move through the checkout process faster on your next purchase with us, with your address details and email preferences saved.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by PayPal or credit card (Visa, Mastercard or AMEX).
We use a secure third-party payment gateway (EWAY) to process our credit card transactions. For more information about our Privacy & Security policies, please visit this page - http://runwayscout.com/pages/privacy-security
WHICH COUNTRIES DO YOU DELIVER TO?
We deliver worldwide, within Australia and overseas.
WHAT IS YOUR DELIVERY POLICY?
FREE Express Shipping for all orders over $100 (via express e-parcel with Australia Post).
Orders under $100 are charged a flat rate of $5.00 for Express Shipping. Delivery can be made to a street or PO Box address.
Express Shipping arrives within 1-2 business days from when your order has been dispatched.
All parcels require a signature on delivery - if you are not at home Australia Post will leave a calling card advising you to collect your parcel from your local post office. Alternatively, during the Checkout Process, you can request that your parcel be left in a safe place (without a signature) by noting this in the 'comments/notes' section.
Outside of Australia / International Orders
USA, Canada & New Zealand: Flat rate of $17.00 for Express Courier International (1-5 business days) - full tracking provided
UK, Europe and other countries: Flat rate of $20.00 for Pack & Track Air Mail (1-3 weeks) - full tracking provided
We are not responsible for another country's taxes or duties which may be imposed when your parcel is delivered, nor any delays in transit.
WHEN DO YOU DISPATCH YOUR ORDERS?
We endeavour to dispatch same-day all orders received by 12 midday (QLD time) on a business day. A tracking number will be emailed to you when your order has been dispatched. We are not responsible for parcels that are lost in transit due to the fault of Australia Post or other delivery carrier - we will endeavour to trace your parcel on your behalf and lodge an investigation if required.
HOW DO I RETURN AN ITEM?
All full-priced items can be returned for an Online Credit within 14 days of receiving your parcel (21 days for international orders). We do not provide refunds or exchanges. Your Online Credit (which will be sent in the form of an online Gift Card) can be used to purchase the new size or style you may require.
Items purchased on Sale or during a Flash Sale (with a Promotion Code) are final and cannot be returned.
All items must be returned to us new, unworn and with all original swing tags attached. Returns received outside of the required timeframe may be refused and sent back to you. You must arrange to send the item back to us at your own cost.
Conditions of Return
We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number).
Returns that are deemed to have been worn (not just 'tried on'), washed or altered will not be accepted - this includes any make-up, fake tan marks or other stains on the clothing.
In the unlikely event an item is faulty please contact us on firstname.lastname@example.org for further assistance - we will provide a replacement, credit note or refund.
RunwayScout.com - RETURNS
GPO Box 287
Please follow the wash instructions on your clothing - for example, if your clothing specifies dry clean only we recommend using a specialist dry cleaner. If you have not followed the wash instructions as tagged on your clothing and your clothing is damaged we cannot accept a return.
FAIR WEAR AND TEAR
If a button falls off or zip breaks after you wear your clothing due to fair wear and tear, we cannot accept a return.
WHAT ARE YOUR PRE-ORDER TERMS?
When an item is in high demand we often place it on pre-order, which means you pay for the item in full and we'll reserve your size for you.
If you order other items with your pre-order your parcel will only be sent when your pre-order has also arrived (i.e. all items will be sent to you together). If you would prefer your non pre-order item to be sent straight away, please place a separate order.
We do not accept responsibility for delays on the Designer's behalf and do not accept cancellations because of this. Our timeframes for delivery are our best estimates only provided by the Designer.
Once you receive your pre-order our flexible returns & exchange policy continues to apply.
We are unable to cancel pre-orders or change the size once your pre-order has been placed.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are in stock unless displayed as Sold Out. If you have an item in your Shopping Bag awaiting payment, it may still be purchased by another customer until you have completed your order.
If you have purchased an item and on the very rare occasion it is out of stock, we will contact you immediately to arrange an agreeable alternative item, backorder or full refund.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
All prices include Australian Goods & Services Tax (GST). No other tax or duty will be applied to orders delivered within Australia. We are not responsible for any taxes or import duties imposed on items delivered outside Australia. If you are unsure about this, please contact your local Customs Office.
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Your personal online security is extremely important to us. We do NOT store any of your credit card details, nor do we have access to this information. We use a third party gateway system (Eway) to process our credit card payments, so you can be confident when shopping with us that your security and privacy are protected.
For more information about our Privacy & Security policies, please visit this page - http://runwayscout.com/pages/privacy-security.
CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED
Please contact us immediately (within 1 hour) of making your purchase if you wish to change your order. After this timeframe we are unable to change or cancel orders.