CUSTOMER CARE
DO YOU HAVE A SIZE GUIDE?
All of our sizing is in Australian sizing (Size 6 to 14 or XS to XL - our size range will vary depending on the style and label).
We always make a note of what size our model is wearing and her measurements, to help our customers determine what size they may be.
If a style runs small or large to size, we will make a note about this and recommend to go up or down a size. Please also refer to our SIZE GUIDE.
DO I NEED TO SET UP AN ACCOUNT BEFORE PURCHASING?
No, you don't need to set up an account, you can choose to checkout as a Guest instead. We recommend creating an account as this will allow you to move through the checkout process faster on your next purchase with us, with your address details and email preferences saved.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by PayPal, Credit Card (Visa, Mastercard or AMEX) or Afterpay.
We use a secure third-party payment gateway (EWAY) to process our credit card transactions.
For more information about our Privacy & Security policies, please visit our PRIVACY & SECURITY PAGE
All prices are shown in Australian dollars (AUD) and include 10% GST (Goods and Services Tax).
PAYING WITH A CREDIT CARD
We use eWAY as our secure third-party payment gateway for processing credit card transactions. We do NOT store any of your credit card details, so you can have confidence that your information is kept secure and private when shopping with us.
For more information about our Privacy & Security policies, please visit our PRIVACY & SECURITY PAGE
PAYING BY PAYPAL
You will be automatically taken to our integrated Paypal page.
PAYING BY AFTERPAY
For more information regarding Afterpay payments & Runwayscout visit our AFTERPAY PAGE.
PROCESSING PAYMENTS
Orders will be processed as soon as payment is received and cleared. If payment is received on a public holiday, weekend or other non-banking day, your order will be processed the next business day.
Generally, orders received by 12 midday on a business day will be dispatched that day.
We reserve the right to change our prices on any style at our discretion
WHICH COUNTRIES DO YOU DELIVER TO?
We deliver worldwide, within Australia and overseas.
WHAT IS YOUR DELIVERY POLICY?
Please refer to our Shipping Page for information on our delivery timeframes.
WHEN DO YOU DISPATCH YOUR ORDERS?
We endeavour to dispatch same-day all orders received by 10am AEST on a business day. A tracking number will be emailed to you when your order has been dispatched. We are not responsible for parcels that are lost in transit due to the fault of Australia Post or other delivery carrier - we will endeavour to trace your parcel on your behalf and lodge an investigation if required.
HOW DO I RETURN AN ITEM?
All full-priced items can be returned for an Online Credit within 14 days of receiving your parcel (21 days for international orders). We do not provide refunds or exchanges. Your Online Credit (which will be sent in the form of an online Gift Card) can be used to purchase the new size or style you may require.
Strictly no returns on items marked as Final Sale (this will be specified on the product page). Any Final Sale items which are returned will be refused upon delivery and returned to sender.
All items must be returned to us new, unworn and with all original swing tags attached. Returns received outside of the required timeframe may be refused and sent back to you. You must arrange to send the item back to us at your own cost.
CONDITIONS OF RETURN
We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number).
Returns that are deemed to have been worn (not just 'tried on'), washed or altered will not be accepted - this includes any make-up, fake tan marks or other stains on the clothing.
In the unlikely event an item is faulty please contact us on shop@runwayscout.com for further assistance - in accordance with Australian consumer law, we will provide a replacement, credit note or refund.
RETURNS ADDRESS
RunwayScout.com - RETURNS
PO Box 12
Cannon Hill, QLD
AUSTRALIA 4170
PO Box 12
Cannon Hill, QLD
AUSTRALIA 4170
GARMENT CARE
Please follow the wash instructions on your clothing - for example, if your clothing specifies dry clean only we recommend using a specialist dry cleaner. If you have not followed the wash instructions as tagged on your clothing and your clothing is damaged we cannot accept a return.
FAIR WEAR AND TEAR
If a button falls off or zip breaks after you wear your clothing due to fair wear and tear, we cannot accept a return.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are in stock unless displayed as Sold Out. If you have an item in your Shopping Bag awaiting payment, it may still be purchased by another customer until you have completed your order.
If you have purchased an item and on the very rare occasion it is out of stock, we will contact you immediately to arrange an agreeable alternative item, backorder or full refund.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
All prices include Australian Goods & Services Tax (GST). No other tax or duty will be applied to orders delivered within Australia. We are not responsible for any taxes or import duties imposed on items delivered outside Australia and we will not refund a customer for any such charges. If you are unsure about this, please contact your local Customs Office.
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Your personal online security is extremely important to us. We do NOT store any of your credit card details, nor do we have access to this information. We use a third party gateway system (Eway) to process our credit card payments, so you can be confident when shopping with us that your security and privacy are protected.
For more information about our Privacy & Security policies, please visit this page - http://runwayscout.com/pages/privacy-security.
CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
Please contact us immediately (within 1 hour) of making your purchase if you wish to change your order. After this timeframe we are unable to change or cancel orders.