$25 GIFT CARD
or make 4 interest-free payments of $4.58 USD fortnightly with More info
Shopping for someone else but not sure what to give them?
Give them the gift of choice with a RunwayScout Gift Card!
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
Orders Over $100 - FREE Express Shipping
Orders Under $100 - $8.95 Express Shipping
METRO AREAS: please expect your parcel to arrive within 1-2 Business Days after dispatch
REGIONAL AREAS: please expect your parcel to arrive within 2-4 Business Days after dispatch
If you're unsure if your area is Metro or Regional, please click this link here and enter in 4170 in the 'from' section and your nominated postcode or suburb in the 'to' section.
For same day dispatch, please ensure your order is placed by 10am AEST on a business day.
Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.
During busy periods (promotional sales, AfterPay Day, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee our stipulated delivery timeframes. We ask you to allow for an extra 24 hours from placing your order for dispatch. Thank you for your understanding!
DHL Express (4-5 Business Days) - $20.00 USD or FREE if order is over $150.00 USD.
Australia Post Standard (30 Business Days) - $10.00 USD or FREE if order is over $100.00 USD
Australia Post Standard (10-30 Business Days) - $10.00 NZD.
REST OF THE WORLD
Australia Post Standard - $25 AUD
If you‘re not happy with your new items, we‘ve made it super easy for you to return the item/s back to us as easily as possible!
2. We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer.
If you need to return an item back to us, please send it to the address listed below:
You don't need to contact us prior to returning your parcel, simply fill out the Returns Form (included with your order) and send it back to us within the timeframe below.
In order to receive an Online Credit Note, your return item must meet the following conditions:
- must be received within 14 days of receiving your order (28 days for international parcels)
- must be new and unworn with all original swing tags attached
- must not be marked as a Final Sale item on the website
- must not have any dirty marks, make-up or fake tan marks
- must not smell of perfume, deodorant, body odour, cosmetics or washing powder
- item is not Face, Body and Beauty Products (eg masks, mists, scrubs, bath soaks, oils) or Home Interiors (eg candles)
- item is not Jewellery, Swimwear, Bodysuits or Undergarments (for clarity, shoes, handbags and hats can be returned if they meet our returns criteria)
Please also ensure you include our Returns Form when sending your garment back to us.
As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you.
The cost of return shipping is at the customer's expense, we will not refund or add credit for the cost of return postage. If you have received a faulty garment or an incorrect garment (due to Runway Scout's fault), we will cover the cost of your return postage.
We will not process returns until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.
Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
In compliance with Australian Consumer Law, Runway Scout is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay.
If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at Runway Scout's discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit). If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.
Unfortunately, we do not offer exchanges. We recommend using your Online Credit Note to purchase an alternative size or product.
Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).
Any items marked as FINAL SALE on our website (this includes styles which are part of our annual "Online Warehouse Sale", or which are marked as $20 Final Sale, $30 Final Sale, $40 Final Sale, or $50 Final Sale) are final and cannot be returned to us for a credit note, refund or exchange - unless the item received is faulty or your order was fulfilled incorrectly. Any Final Sale items which are returned to us will be returned to sender.
- Items that are "Final Sale" as noted above
- All Accessories (excluding shoes and handbags), Hair Accessories, Jewellery, Face and Beauty Products, Home Interiors, Swimwear, Bodysuits, Undergarments - due to hygiene reasons
- All items which fail to comply with any of our conditions under 'What can be Returned?"
We aim to process all returns the same day your parcel is received into our warehouse. During peak times though (sale periods, public holidays, Christmas/New Year), please allow 2-5 business days when your parcel is received by us. Upon completion, an email will be sent to you with your online credit note for you to use.
We quality control our styles before they're sent out to you, to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our customer service team at email@example.com within a reasonable time of receiving the goods. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you!
Returns remain subject to Runway Scout's returns policy.
If you wish to return your item/s, send them back to us as you would for a normal order.
When Runway Scout receives the item/s and accepts your return, we will issue a credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.
For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
Click here to contact one of our customer service representatives!
|SIZE||AUS / UK||EUROPEAN||US||BUST (cm)||WAIST (cm)||HIPS (cm)|
|AUSTRALIA||UK||USA||EUROPEAN||FOOT LENGTH (cm)|
BUST: Measure under your arms at the fullest part of your bust.
Your arms should be place down your side. Keep the tape level to ensure accurate measurements.
WAIST: Your waist is the slimmest part of the natural waist line - above the navel and below the rib cage.
Place the measuring tape comfortably around this area.
Keep the tape level to ensure accurate measurements.
HIPS: Stand with your feet together and measure around the fullest part of your hips.
Keep the tape level to ensure accurate measurements.