$50 GIFT CARD
$36.28
or make 4 interest-free payments of
$9.07 USD fortnightly with
More info
Shopping for someone else but not sure what to give them?
Give them the gift of choice with a RunwayScout Gift Card!
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
COVID-19 UPDATE (July 2020)
We are currently delivering worldwide - within Australia and overseas.
We have taken great care to actively implement a high level of health and safety measures throughout our workplace to ensure that all of our staff remain healthy, happy and safe at all times.
Australia Post no longer requires a signature on delivery, allowing them to safely drop your parcel at your door without contact.
There are currently NO delays to deliveries for our Australian customers!
There may be some delivery delays for our overseas customers, but this is improving each week and we are noticing our parcels being delivered much quicker and within usual timeframes. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. Please refer to this LINK for further information.
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WITHIN AUSTRALIA
Orders Over $80 - FREE Express Shipping for all Australian orders
Orders Under $80 - Flat Rate $8.95 Express Shipping
METRO AREAS: please expect your parcel to arrive within 1-2 Business Days after dispatch
REGIONAL AREAS: please expect your parcel to arrive within 2-4 Business Days after dispatch
If you're unsure if your area is Metro or Regional, please click this link here and enter in 4170 in the 'from' section and your nominated postcode or suburb in the 'to' section.
PROCESSING TIMES
For same day dispatch, please ensure your order is placed by 10am AEST on a business day.
Please note during busy periods (promotional sales, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee same day dispatch by 10am AEST. We apologise for the inconvenience!
Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.
Runway Scout is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. Runway Scout will not refund a customer for their order when a parcel is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Runway Scout will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).
PROMOTIONAL PERIOD PROCESSING TIME FRAMES
During busy periods (promotional sales, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee the above timeframes.
We ask you to allow for an extra 24 hours from placing your order for dispatch. Thank you for your understanding!
INTERNATIONAL ORDERS
Standard (5-10 Business Days) - $10 AUD or FREE if order is over $80 AUD
REST OF THE WORLD
Standard (5-10 Business Days) - $25 AUD
The above timeframes are not guaranteed and delays may occur beyond our control. Runway Scout is not responsible for any delays in receiving your parcel (for example, delays caused by a country's customs/border control department), nor for any customs or any other taxes which may be imposed by your country.
ADDITIONAL INFORMATION
At Runway Scout we want you to be 100% happy with the items you purchase from us!
If you‘re not happy with your new items, we‘ve made it super easy for you to return the item/s back to us as easily as possible!
HOW TO RETURN AN ITEM TO US
2. We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer.
DOWNLOAD A PREPAID RETURNS LABEL
(Australian customers only)
RETURNS ADDRESS
If you need to return an item back to us, please send it to the address listed below:
WHAT CAN BE RETURNED?
You don't need to contact us prior to returning your parcel, simply fill out the Returns Form (included with your order) and send it back to us within the timeframe below.
In order to receive an Online Credit Note, your return item must meet the following conditions:
- must be received within 60 DAYS of receiving your order (60 days for international parcels as well) - we have extended our returns policy from 14 days to 60 days during the COVID-19 situation
- must be new and unworn with all original swing tags attached
- must not be marked as a Final Sale item on the website
- must not have any dirty marks, make-up or fake tan marks
- must not smell of perfume, deodorant, body odour, cosmetics or washing powder
- must not be Swimwear, Bodysuits, Jewellery (Earrings / Necklaces), Undergarments - due to hygiene reasons
Please also ensure you include our Returns Form when sending your garment back to us.
As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you.
The cost of return shipping is at the customer's expense, we will not refund or add credit for the cost of return postage. If you have received a faulty garment or an incorrect garment (due to Runway Scout's fault), we will cover the cost of your return postage.
We will not process returns until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.
Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
RETURN & EXCHANGE POLICY
In compliance with Australian Consumer Law, Runway Scout is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay.
If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at Runway Scout's discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit). If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.
Unfortunately, we do not offer exchanges due to the fast turn over of our styles. We recommend using your Online Credit Note to purchase an alternative size or product.
Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).
FINAL SALE ITEMS
Any items marked as FINAL SALE on our website are final and cannot be returned to us for a credit note, refund or exchange - unless the item received is faulty or your order was fulfilled incorrectly. Any Final Sale items which are returned to us will be returned to sender.
WHAT CANNOT BE RETURNED?
- Items that are marked as "Final Sale" on the product page description or during special sale promotions where this has been specified
- Swimwear, Bodysuits, Jewellery (Earrings / Necklaces), Undergarments - due to hygiene reasons
- All items which fail to comply with any of our conditions under 'What can be Returned?"
PROCESSING OF RETURNS
We aim to process all returns the same day your parcel is received into our warehouse. During peak times though (sale periods, public holidays, Christmas/New Year), please allow 2-5 business days when your parcel is received by us. Upon completion, an email will be sent to you with your online credit note for you to use.
FAULTY ITEMS
We quality control our styles before they're sent out to you, to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our customer service team at shop@runwayscout.com within a reasonable time of receiving the goods. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you!
RETURNS USING AFTERPAY
If you wish to return your item/s, send them back to us as you would for a normal order.
When Runway Scout receives the item/s and accepts your return, we will issue a credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.
For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
STILL HAVE A FEW QUESTIONS?
Click here to contact one of our customer service representatives!
SIZING GUIDE
CLOTHING
| SIZE | AUS / UK | EUROPEAN | US | BUST (cm) | WAIST (cm) | HIPS (cm) |
|---|---|---|---|---|---|---|
| XS | 6 | 34 | 2 | 80 | 60 | 90 |
| S | 8 | 36 | 4 | 85 | 65 | 95 |
| M | 10 | 38 | 6 | 90 | 70 | 100 |
| L | 12 | 40 | 8 | 95 | 75 | 105 |
| XL | 14 | 42 | 10 | 100 | 80 | 110 |
FOOTWEAR - LADIES
| AUSTRALIA | UK | USA | EUROPEAN | FOOT LENGTH (cm) |
|---|---|---|---|---|
| 4 | 2 | 4 | 35 | 21 |
| 5 | 3 | 5 | 36 | 22 |
| 6 | 4 | 6 | 37 | 23 |
| 7 | 5 | 7 | 38 | 24 |
| 8 | 6 | 8 | 39 | 25 |
| 9 | 7 | 9 | 40 | 26 |
| 10 | 8 | 10 | 41 | 27 |
HOW TO MEASURE
 |
BUST: Measure under your arms at the fullest part of your bust. Your arms should be place down your side. Keep the tape level to ensure accurate measurements. WAIST: Your waist is the slimmest part of the natural waist line - above the navel and below the rib cage. Place the measuring tape comfortably around this area. Keep the tape level to ensure accurate measurements. HIPS: Stand with your feet together and measure around the fullest part of your hips. Keep the tape level to ensure accurate measurements. |
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