Carmen Dress
Sold Out
Black knit dress with ruffle sleeves
Crew neck
Stretchy fabric
Unlined (not sheer)
Cotton/Polyester blend
Model wears size S/M and is 170cm tall
Model stats: Bust 81cm/ Waist 61cm/ Hips 85cm
WITHIN AUSTRALIA
We use Express Post for all orders in Australia for a flat rate of $7.00.
We offer FREE EXPRESS SHIPPING for all Australian orders of $70 or more, excluding the cost of shipping. Free shipping is automatically applied at checkout.
For Metro Areas please expect your parcel to arrive within 1-2 Business Days after dispatch
For Regional Areas please expect your parcel to arrive within 2-4 Business Days after dispatch
If you're unsure if your area is Metro or Regional, please click this link here and enter in 4001 in the 'from' section and your nominated postcode or suburb in the 'to' section.
All parcels require a signature on delivery. Please specify in the delivery instructions at the Checkout if you would like your parcel left in a safe place without a signature. If you are not at home and your parcel requires a signature, Australia Post will leave a calling card advising you to collect your parcel from your local post office.
PROCESSING TIMES
For same day dispatch, please ensure your order is placed by 10am AEST on a business day.
Please note during busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee same day dispatch by 10am AEST We apologise for the inconvenience!
Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.
Runway Scout is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. Runway Scout will not refund a customer for their order when a parcel is being "returned to sender" due to it being unclaimed or not delivered - Runway Scout will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).
PROMOTIONAL PERIOD PROCESSING TIME FRAMES
During busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee the above timeframes.
We ask you to allow for an extra 24 hours from placing your order for dispatch. Thank you for your understanding!
INTERNATIONAL ORDERS
UNITED STATES, CANADA, NEW ZEALAND, SINGAPORE & UNITED ARAB EMIRATES (UAE) - EXPRESS INTERNATIONAL COURIER
Orders Under $150AUD - $15.00AUD
Orders Over $150AUD - FREE SHIPPING
UK, EUROPE & OTHER COUNTRIES - AIR MAIL
We charge a flat rate of $20.00AUD for all UK, Europe & Other Countries
For UK, Europe & Other Country deliveries, we use Pack and Track air mail or Registered Post postage services. Please allow 1-3 weeks from departing Australia for your item to be delivered.
The above timeframes are not guaranteed and delays may occur beyond our control. Runway Scout is not responsible for any delays in receiving your parcel, nor for any customs or any other taxes which may be imposed by your country.
ADDITIONAL INFORMATION
If ATL (Authority To Leave) is requested on your order, Runway Scout and the nominated shipping carrier are not responsible if the parcel has been lodged as successfully delivered, as the customer has nominated a non-secure delivery option. Our friendly customer service team will do our best however to contact the nominated delivery service to locate your order.
At Runway Scout we want you to be 100% happy with the items you purchase from us!
If you‘re not happy with your new items we‘ve made it easy for you to return the item/s back to us as easily as possible!
HOW TO RETURN AN ITEM TO US
1. Fill out the returns form enclosed in your parcel. Place your items you‘re returning into the parcel and seal it up securely!
2. Take the parcel to your local post office or courier service of your choice and send it to the address below! We recommend using a tracked service for added security as we cannot process your return until it's been delivered to our warehouse.
3. Once your return has been delivered to our warehouse and processed through our returns department, we will issue you a credit note via email which is valid for 6 months!
RETURNS ADDRESS
If you need to return an item back to us, please send it to the address listed below:
WHAT CAN BE RETURNED?
You don't need to contact us prior to returning your parcel, simply fill out the Returns Form (included with your order) and send it back to us within the timeframe below.
In order to receive an Online Credit Note, your return item must meet the following conditions:
- must be received within 14 days of receiving your order (21 days for overseas parcels)
- must be new and unworn with all original swing tags attached
- must not be marked as a Final Sale item on our website (this is in the product description and applies to all styles which are reduced to $30 and under)
- must not have any dirty marks, make-up or fake tan marks
- must not smell of perfume, deodorant, cosmetics or washing power
Make sure to also include our Returns Form included with your order and invoice.
We will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you.
The cost of return shipping is at the customer's expense - we will not refund or add credit or the cost of return postage.
We will not process returns until your item is physically received by us in our warehouse.
Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
RETURN & EXCHANGE POLICY
In compliance with Australian Consumer Law, Runway Scout is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay.
If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at Runway Scout's discretion.
Unfortunately, we do not offer exchanges due to the fast turn over of product. We recommend using your Online Credit Note to purchase an alternative size or product.
Credit Notes are valid for 6 months from the date you receive it. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).
FINAL SALE ITEMS
Any items marked as FINAL SALE on a product page description are final and cannot be returned to us (subject to your rights under Australian Consumer Law). Any Final Sale items which are returned will be refused upon delivery and returned to sender.
WHAT CANNOT BE RETURNED?
- Items that are marked as "Final Sale" on the product page description
- Swimwear, Jewellery, Undergarments - due to hygiene reasons
- All items which fail to comply with any of our conditions under 'What can be Returned?"
PROCESSING OF RETURNS
We aim to process all returns within 2-5 business days of receiving your return. Upon completion an email will be sent to you with your online credit note/e-gift card for you to use.
During sale periods and public holidays we ask to allow for an extra 1-2 business days for the returns process.
We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number).
Due to the fast turnover of our stock, we do not provide exchanges or hold styles - we recommend using your online credit to purchase a new size or product.
FAULTY ITEMS
If you believe your garment has a fault, please email our friendly customer service team at shop@runwayscout.com. Upon receiving your request we will handle this with high priority to arrange the best possible course of action.
STILL HAVE A FEW QUESTIONS?
Click here to contact one of our friendly customer service representatives!
RETURNS USING AFTERPAY
If you wish to return your item/s, send them back to us as you would for a normal order.
When Runway Scout receives the item/s and accepts your return, we will issue a credit note for the total value of the item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.
For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.
SIZING GUIDE
CLOTHING
| SIZE | AUSTRALIA / UK | EUROPEAN | US | BUST (cm) | WAIST (cm) | HIPS (cm) |
|---|---|---|---|---|---|---|
| XS | 6 | 34 | 2 | 76 | 63 | 86 |
| S | 8 | 36 | 4 | 83 | 68 | 91 |
| M | 10 | 38 | 6 | 88 | 73 | 96 |
| L | 12 | 40 | 8 | 93 | 78 | 101 |
| XL | 14 | 42 | 10 | 98 | 83 | 106 |
FOOTWEAR - LADIES
| AUSTRALIA | UK | USA | EUROPEAN | FOOT LENGTH (cm) |
|---|---|---|---|---|
| 4 | 2 | 4 | 35 | 21 |
| 5 | 3 | 5 | 36 | 22 |
| 6 | 4 | 6 | 37 | 23 |
| 7 | 5 | 7 | 38 | 24 |
| 8 | 6 | 8 | 39 | 25 |
| 9 | 7 | 9 | 40 | 26 |
| 10 | 8 | 10 | 41 | 27 |
HOW TO MEASURE
 |
BUST: Measure under your arms at the fullest part of your bust. Your arms should be place down your side. Keep the tape level to ensure accurate measurements. WAIST: Your waist is the slimmest part of the natural waist line - above the navel and below the rib cage. Place the measuring tape comfortably around this area. Keep the tape level to ensure accurate measurements. HIPS: Stand with your feet together and measure around the fullest part of your hips. Keep the tape level to ensure accurate measurements. |
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