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WITHIN AUSTRALIA
Orders Over $100 - FREE Express Shipping
Orders Under $100 - $8.95 Express Shipping
METRO AREAS: please expect your parcel to arrive within 1-2 Business Days after dispatch
REGIONAL AREAS: please expect your parcel to arrive within 2-4 Business Days after dispatch
If you're unsure if your area is Metro or Regional, please click this link here and enter in 4170 in the 'from' section and your nominated postcode or suburb in the 'to' section.
PROCESSING TIMES
For same day dispatch, please ensure your order is placed by 10am AEST on a business day.
Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.
PROMOTIONAL PERIOD PROCESSING TIME FRAMES
During busy periods (promotional sales, AfterPay Day, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee our stipulated delivery timeframes. We ask you to allow for an extra 24 hours from placing your order for dispatch. Thank you for your understanding!
INTERNATIONAL ORDERS
UNITED STATES
DHL Express (4-5 Business Days) - $20.00 USD or FREE if order is over $150.00 USD.
Australia Post Standard (30 Business Days) - $10.00 USD or FREE if order is over $100.00 USD
NEW ZEALAND
DHL Express (2-3 Business Days) - $20.00 NZD or FREE if order is over $150.00 NZD
Australia Post Standard (10-30 Business Days) - $10.00 NZD.
CANADA
DHL Express - $25 CAD
REST OF THE WORLD
Australia Post Standard - $25 AUD
We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit.
We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.
ADDITIONAL INFORMATION
Runway Scout is not responsible for parcels that are lost, damaged or delayed in transit due to the fault of Australia Post, DHL or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. A gift voucher less any "return to sender" fees will be issued for all parcels which are "returned to sender". We do not resend parcels for free once they have been sent back to us as a "return to sender".