RETURNS POLICY
We want you to be 100% happy with your order. If you change your mind for any reason, we've made it super easy for you to return your order back to us.
HOW TO RETURN AN ITEM TO US
To start a return, select a return option below:
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We've partnered with Refundid to offer you instant refunds, before you've even sent back your order! Simply enter your information above to get started.
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Submit your return back for a store credit, subject to our returns policy below.
Returns are at the expense of the customer.
Click below to get started
Submit your return back for a refund, subject to our returns policy below.
Returns are at the expense of the customer.
WHAT CAN BE RETURNED
Subject to the below, items can be returned for a REFUND or ONLINE CREDIT NOTE within 28 days of placing your order.
BOXING DAY SALE - items purchased from our Boxing Day Sale are FINAL SALE and NOT eligible for a refund, credit note or exchange. They are final and cannot be returned. Any unauthorised Final Sale items which are posted back to us will be refused upon delivery and returned to sender.
BLACK FRIDAY SALE - items purchased from our storewide Black Friday Sale are eligible for a return but can only be accepted for a credit note only (not a refund or exchange).
PROCESSING TIMES - once received into our warehouse, returns are processed within 5-7 business days. If you are a US customer, your return will be processed once it's received into our Los Angeles returns facility (this is usually within 5 business days). Occasionally, there may be some delays in processing returns during busy sale periods.
- Final Sale - items marked as Final Sale cannot be returned for a refund, online credit note or exchange, unless deemed faulty by Runway Scout. They are last chance styles and will not be restocked. Any unauthorised Final Sale items which are posted back to us will be refused upon delivery and returned to sender.
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Sale items - items marked as Sale can only be returned for an online credit note (not a refund).
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Accessories - due to hygiene reasons, we do not allow returns of earrings. For clarity, we allow returns of jewellery (except for earrings), shoes, sunglasses, handbags and hats.
Your return must meet the following conditions:
- Must be received within 28 days of placing your order.
- Must be new and unworn with all original swing tags attached.
- Must not be marked as Final Sale on the website.
- Must not be soiled, have any dirty marks, make-up or fake tan marks.
- Must not smell of perfume, deodorant, body odour, cosmetics or washing powder.
- Item is not Earrings.
Any returns which fail to comply with the above will be sent back to you.
The cost of return shipping is at the customer's expense. If you have received a faulty garment or an incorrect garment (due to Runway Scout's fault), we will cover the cost of your return postage.
We will not process returns until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.
While every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
While every effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
ITEMS PURCHASED WITH A GIFT CARD OR STORE CREDIT
Items purchased with a gift card or store credit cannot be returned for a refund. A credit note for the amount purchased will be issued to you.
FAULTY ITEMS
If your garment has a fault, please email our customer service team at shop@runwayscout.com within a reasonable time of receiving your parcel. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you.
DISCOUNT CODES
Discount codes will be switched off and cannot be used during a promotional sale (eg Boxing Day Sale, Black Friday / Cyber Monday, Online Warehouse Sale), or on styles which are marked as Sale or Final Sale.
STILL HAVE A FEW QUESTIONS?
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