Shipping

WITHIN AUSTRALIA 

Flat Rate - $9.95 Express Shipping, Australia-wide or FREE for orders over $200 AUD

METRO AREAS: please expect your parcel to arrive within 1-2 Business Days after dispatch

REGIONAL AREAS: please expect your parcel to arrive within 3-7 Business Days after dispatch

If you're unsure if your area is Metro or Regional, please click this link here and enter in 4220 in the 'from' section and your nominated postcode or suburb in the 'to' section.


PROCESSING TIMES + CHANGING AN ORDER

For same day dispatch, please ensure your order is placed by 8am AEST on a business day.

Please note - there will be slight delays to the dispatch of orders if your order is placed during peak sales periods (eg Black Friday, Boxing Day, AfterPay Day, Online Warehouse Sale etc). 

Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.

Need to change your delivery address after placing an order? There may be a small window before your parcel is dispatched to update your address (if your parcel has already been dispatched in our system, we won't be able to change your address, sorry!). Please contact us ASAP via email (shop@runwayscout.com) with your order number and correct address for our team who will assist as quickly as they can.

Need to add to or change your order after it's been placed? To ensure we fulfil our speedy delivery timeframes, we're unable to make any changes to an order once it's been confirmed. We would recommend initiating a return upon receiving your parcel in line with our returns policy.


PROMOTIONAL PERIOD PROCESSING TIME FRAMES 

During busy periods (promotional sales such as BLACK FRIDAY / CYBER MONDAY, EOFY, Boxing Day, Online Warehouse Sale, AfterPay Day, public holidays & Christmas periods) we cannot guarantee our stipulated processing and delivery timeframes. Rest assured our team is working hard to ensure your order is dispatched as quickly as possible! 


INTERNATIONAL ORDERS 

UNITED STATES
DHL Express (4-5 Business Days) - $20.00 AUD if order is under $150.00 AUD, $35.00 AUD for orders over $150.00 AUD.

NEW ZEALAND

Australia Post Standard (7-14 Business Days) - $12.00 AUD

CANADA

DHL Express (4-5 business days) - $25 AUD

REST OF THE WORLD

Australia Post Standard (10-30 business days) - $25 AUD 

CUSTOMS CHARGES FOR EUROPE & UNITED KINGDOM

We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We do not have any control over how much your country may impose in customs charges or taxes. We recommend contacting your local customs office for further information if you are unsure about this.

We will not accept parcels back for a refund where the customer has chosen to reject customs charges or taxes, as these are the responsibility of the customer. If your parcel is received as a "return to sender" for failing to pay customs charges or taxes, we will deduct a further $25AUD for the return postage charge and issue a credit note. 


LOST PARCELS, RETURN TO SENDER & REFUSED CUSTOMS/IMPORT FEES

Runway Scout is not responsible for parcels that are lost, damaged or delayed in transit due to the fault of Australia Post, DHL or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. 

For parcels marked as "returned to sender" (eg failure to collect your parcel on time, rejection of customs / import fees), we will issue you with a credit note less the cost we have been charged by Australia Post to send the parcel back to us. Unfortunately, we do not resend parcels for free once they have been sent back to us as a "return to sender".