Privacy Policy

Runway Scout (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect

We may collect the following types of information when you interact with our website, store, or social channels:

  • Personal Information - such as your name, email address, billing/shipping address, phone number, and payment details.

  • Account Information - if you create an account with us (e.g., login credentials, order history, preferences).

  • Marketing and Communication Data - including your preferences for receiving marketing from us and your communication preferences.

  • Usage Data - including IP address, browser type, device information, and website interactions through cookies and analytics tools.

 

2. How We Collect Information

We may collect your information when you:

  • Browse or shop on our website.

  • Sign up for our newsletter or create an account.

  • Enter promotions, giveaways, or surveys.

  • Interact with us on social media platforms.

  • Contact us directly for customer support.

We may also collect data automatically through cookies and similar technologies (see section 7).


3. How We Use Your Information

We use your information for purposes including:

  • To process and deliver your orders.

  • To communicate with you about your purchase, account, or enquiries.

  • To provide personalised shopping experiences.

  • To send you marketing communications (where you have opted in).

  • To improve our website, products, and services.

  • To comply with legal obligations.

 

4. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties, including:

  • Service Providers - such as payment gateways, delivery partners, IT providers, and marketing platforms.

  • Business Partners - where you have agreed to receive communications or participate in promotions.

  • Legal or Regulatory Authorities - where required by law.


5. Data Storage and Security

We store personal information securely using industry-standard practices and limit access to authorised personnel only. While we take all reasonable steps to protect your data, no method of transmission or storage is 100% secure.


6. Overseas Disclosure

Some of our service providers may be located outside Australia (for example, in the United States). When we share your information overseas, we ensure they comply with privacy obligations equivalent to those under Australian law.


7. Cookies and Tracking

We use cookies, pixels, and similar technologies to improve your browsing experience, analyse traffic, and deliver personalised advertising. You can disable cookies in your browser settings, but some features of our website may not function properly.


8. Direct Marketing

You may receive marketing communications from us if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.


9. Access and Correction

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe, in line with the APPs.


10. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to your personal information.

  • Request correction of your information.

  • Complain if you believe your privacy rights have been breached.

 

11. Complaints

If you have a concern about how we handle your information, please contact us first. If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).


12. Contact Us

If you have any questions about this Privacy Policy, please contact us on shop@runwayscout.com.