Shipping policy

WITHIN AUSTRALIA 

Flat Rate - $9.95 Australia Post Standard Shipping (3-7 business days) OR $14.95 Australia Post Express Shipping (1-3 business days).

PROCESSING TIMES + CHANGING AN ORDER

For same day dispatch, please ensure your order is placed by 10am AEST on a business day.

Please note - there may be slight delays to the dispatch of orders if your order is placed during peak sales periods (eg Black Friday / Online Warehouse Sale).

Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.

Expected shipping times are an estimate given to us by the postal carrier, and may vary depending on locations. 

Shipping Insurance (Parcel Theft and Accidental Damage) At the checkout you will have the option to deselect Parcel Theft and Accidental Damage. If you continue with this option, for a flat fee of $3.99 your order will be protected from loss, theft or damage in transit. For further information on our policy, please refer to this LINK.

INTERNATIONAL ORDERS 


UNITED STATES


DHL Express (4-5 Business Days) - $20.00 AUD if order is under $150.00 AUD, $35.00 AUD for orders over $150.00 AUD.


NEW ZEALAND

Australia Post Standard (7-14 Business Days) - $12.00 AUD


CANADA

DHL Express (4-5 business days) - $25 AUD



REST OF THE WORLD

Australia Post Standard (10-30 business days) - $25 AUD 


CUSTOMS CHARGES FOR EUROPE & UNITED KINGDOM

We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We do not have any control over how much your country may impose in customs charges or taxes. We recommend contacting your local customs office for further information if you are unsure about this.


We will not accept parcels back for a refund where the customer has chosen to reject customs charges or taxes, as these are the responsibility of the customer. If your parcel is received as a "return to sender" for failing to pay customs charges or taxes, we will deduct a further $25AUD for the return postage charge and issue a credit note. 


LOST PARCELS, RETURN TO SENDER & REFUSED CUSTOMS/IMPORT FEES

Runway Scout is not responsible for parcels that are lost, damaged or delayed in transit due to the fault of Australia Post, DHL or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. 

It is the customer’s responsibility to nominate a safe and secure shipping address. Runway Scout is not liable for stolen or missing parcels, once the order has been successfully delivered to the nominated address. 

For parcels marked as "returned to sender" (eg failure to collect your parcel on time, rejection of customs / import fees), we will issue you with a credit note less the cost we have been charged by Australia Post to send the parcel back to us. Unfortunately, we do not resend parcels for free once they have been sent back to us as a "return to sender".